Frequently Asked Questions
HOME DECOR Products Website FAQ (Frequently Asked Questions)
What style of home decoration are your products suitable for?
Our products cover modern, simple, Nordic, Bohemian, country retro and more to help you create the ideal home atmosphere.
Are your decorations environmentally friendly?
Yes, we give priority to environmentally friendly materials to ensure that our products are safe and harmless while complying with sustainable development standards.
Are home decor products easy to install?
Most products are designed to be easy to install, such as wall decorations, picture frames, hangings, etc., are equipped with installation instructions or accessories to ensure easy setup.
What if the product I received does not match the picture?
We ensure that the product is as consistent as possible with the picture, but if there are any quality or discrepancy issues, please contact our customer service team and we will resolve them for you as soon as possible.
Do you offer personalized service?
Some products support customization, such as personalized photo frames, custom wall stickers, custom carving, etc. You can contact us for more customization options.
How do you clean and maintain your home decor?
The specific cleaning method depends on the material of the product, for example, cloth decoration can be gently wiped, metal or glass products can be cleaned with a wet cloth, and wood products need to avoid wet environments.
Are your products suitable for gifts?
Yes, we offer many home decorations suitable for gifts, such as scented candles, decorative paintings, ornaments, etc., and some products support gift wrapping services.
How long can the order be shipped?
We usually process your order within 1-3 working days, depending on your location and logistics.
If I am not satisfied with my home decor, can I return or exchange it?
We offer a flexible return policy, please refer to our return policy page for specific terms, to ensure your shopping hassle-free.
How do I get home decor tips?
Check out our website blog or social media for inspiration and guidance on home decor, or contact our customer service team for personalised advice.